Limited Collection Return Policy
14 Day Return Period
If you are not satisfied with your purchase for any reason, you may return the artwork in its original condition and packaging for a refund within 14 days after receiving your artwork. Please note that the 14 day period is inclusive of the day you receive your artwork.
An example of a 14 day period: I receive the artwork on the 1st of January. If I decide to return the product, I must ship it back by the 14th of January. I would not qualify for a refund if I return the artwork from the 15th of January onwards.
Special Conditions To Qualify For Returns
We will only accept returns for Limited Collection artworks if:
- Frame It Yourself Kit has not been punctured with staples (If art piece is bundled with Frame It Yourself Kit).
- The artwork and frame (If art piece is bundled with Frame It Yourself Kit) is in its original state and packaging.
- Return is within 14 day return period.
Steps for Returning Artwork
To qualify for a refund, you must follow the following steps and ship the product within the 14 day period.
Step 1 : E-mail firstname.lastname@example.org and provide us with your order information and the reason for wanting to return the artwork.
Step 2: Upon receiving your e-mail, we will reply you with a confirmation and returning instructions. Please use the original packaging which was provided to you to repackage the artwork. If it is no longer available, you would need to purchase similar packaging materials and repackage the art piece yourself.
Step 3: After packaging the item, please ship the artwork to us and notify us through e-mail at email@example.com that you have done so.
- If the return is due to the artwork being misrepresented and the artwork you received is distinctly different from the description on the website, we will be responsible for shipping costs.
- If the artwork you received is similar to the description on the website, and the reason for return is due to buyer remorse or a change of heart, you will be responsible for shipping costs.
- Customers will be refunded with Art Access Asia vouchers for Limited Series returns.
Not The Case?
If the above is not the case for you, please reach us at firstname.lastname@example.org and let us know of your situation.